Privacy policy

Last updated: January 01, 2026

Cloud Crochet (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated and enjoyable shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with our Services and where you live, we may collect the following types of personal information:

Contact Information: Name, billing address, shipping address, phone number, and email address

Payment Information: Credit/debit card details, payment method, transaction confirmations, and other payment-related information

Account Information: Username, password, preferences, and settings

Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled

Communications: Information you provide when contacting us for customer support or inquiries

Device Information: IP address, browser type, device identifiers, and network information

Usage Information: How you browse, interact with, and use our Services

Sources of Personal Information

We collect personal information from the following sources:

Directly from you when you make a purchase, create an account, contact us, or otherwise provide information

Automatically through cookies, pixels, and similar technologies when you visit or use our website

From service providers (such as Shopify and payment processors) who process information on our behalf

From third-party partners, where permitted by law

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Our Services

Process payments and fulfill orders

Deliver products and manage returns or exchanges

Maintain and manage your account

Personalize your shopping experience and recommend products

Marketing and Promotions

Send promotional emails, updates, or offers

Display relevant ads based on your interactions with our store

Security and Fraud Prevention

Protect our website, customers, and transactions

Detect and prevent fraudulent or unauthorized activity

Communication

Respond to customer inquiries and provide support

Send order confirmations, shipping updates, and service notifications

Legal Compliance

Comply with legal obligations and enforce our policies

How We Share Personal Information

We may share your personal information in limited circumstances, including:

With Shopify and trusted service providers (payment processing, shipping, analytics, customer support)

With marketing and advertising partners, where permitted by law

When required by law, legal process, or to protect our rights

In connection with a business transaction such as a merger or restructuring

Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify collects and processes personal information to help operate and improve the Services. Your information may be stored or processed outside your country of residence.

To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy:
https://privacy.shopify.com/

Third-Party Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

Access your personal information

Request correction or deletion of your data

Receive a copy of your data (data portability)

Opt out of targeted advertising or marketing communications

You may unsubscribe from promotional emails at any time using the link provided in our emails. Transactional or service-related emails may still be sent.

International Data Transfers

Your personal information may be transferred, stored, or processed outside your country. Where required, we rely on approved legal safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

If you have questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:

📧 Email: cscloudcrochet@gmail.com

For the purposes of applicable data protection laws, Cloud Crochet is the data controller of your personal information.